I paid for a subscription through iTunes, get issues on my iPad, but have no access to the New Yorker website. Conde Nast does not recognize that I have a subscription. Conde Nast support points to the NYer app to link accounts, but the button on the account is unresponsive on iPad 1, ipad2, and iPad Pro. Filling out the help form yields no response. Calling the help line and speaking to Susan in her rocking chair is no help either. "The problem must be your iPad." "The iPads are working fine. The button on your app is unresponsive." "The problem must be Itunes." "Its not an iTunes problem. Someone at Conde Nast at one point must have realized that people need to link accounts, which is why your app has the button. The button does not work. Can you link my account manually? I can email you receipts for my subscription if that helps." "We can not link them manually (read : we dont know how to turn on a computer)." "Can I speak to someone in IT?" "No." I ask to speak to a supervisor, who amazingly turns out to be even more grandmotherly. The supervisor offers me the iTunes customer service number (which turns out to be wrong). I call back later to see if I can get someone more helpful, but I get Susan again. I picture her alone in a room with a sheet of paper with four canned responses printed on it, twenty cats, and no computer.