The New Yorker Magazine App Reviews

does not work! plan to cancel subscription! total ripoff

Id like to delete the app but i cant. Fix it.

The iPad edition of this weeks New Yorker has been unavailable to me for at least four days despite several attempts to correct the issue. The customer service representative brusquely said that this is a known issue that wont be resolved until the end of the week. Are others having this problem as well? The New Yorker seems to be emblematic of excellent print magazines that have atrocious iPad editions (another is the Economist, but that story is for another place).

Over the July 4th weekend my New Yorker app signed me out, not for the first time, on both my iPad pro and on my iPhone 6. 4 days later I still cannot log back in, my account number is "not recognized" etc. Im waiting for a response from customer care, and sadly lots of people are in the same boat. Im a fully paid-up all-access subscriber. Massive screw up.

App has been broken since last week and wont recognize my subscription. No response to my support request. It used to be good, but no longer.

the app just stopped working with no ability to download issues. stop tinkering already, this is not even a version issue anymore.

This app is the most frustrating of all that I use to consume media. It delinks from my subscription randomly, and then wont allow a relink (doesnt recognize my subscription, even when I have account number, etc.) I have contacted customer service via the email route multiple times over the years, and have never received an answer. Eventually I have had to contact them by phone, and they can reconnect, but what a nuisance!

Used to have access to digital edition with my subscription. Now it tells me it doesnt recognize my name, address, or account number. Sent this info to them and 4 days later New Yorker still hasnt responded. Poor service.

Used to work fine. Used iPhone and iPad app for years. Current version rejects subscribers; currently can only read if buy through iTunes against despite having digital subscription.

Utterly worthless, cannot link my paid subscription to this app. Wake up Conde Naste and quit telling us this is a temporary problem and "to try again later"!

I cant access my subscription online after several days, just like all other users. Perhaps next time the New Yorker plans a big IT upgrade they will reconsider using low cost outsourced labor from overseas. Please consider hiring an internal staff to handle it.

Going on a week and counting of Conde Nasts backend system being broken with no end in sight. Customer service only sends back form letters. Completely unacceptable.

Access to the digital edition went down 5 days ago. At the time, I submitted an online customer care notice to which no answer has been forthcoming. Conde Nast agents on the phone profess to have no information about the problem or the timeline for solution. We all understand that technical problems can arise that sometimes take a while to fix, but the lack of attention to frustrated digital edition subscribers makes an arrogant joke of the concept of "customer care."

The app has been broken for a week, customer service does not respond to email; phone customer service reps have no useful information.

Once again, let me add my voice to the complaints about the inability to logon and access issues. I love the magazine but the last update has caused countless problems. I can only presume no one at the magazine reads the mail as they have ignored mine. In any event, they have run through my goodwill. I should mention that on the rare occasion the app works correctly, it has some excellent functions. An audio edition like the Economist would be a great thing.

I use it on iPhone 6 with no problem: well laid out, the operation simple and straightforward. But it has occasionally locked me out, for some reason not recognizing my subscription. Very frustrating.

Despite repeated efforts will not activate tablet edition for me- a print subscriber. Update: no access to digital edition for a week. No help from customer service (an oxymoron). If I wasnt in a weekly discussion group, I wouldnt renew my subscription or use this app. The New Yorker is too full of itself.

This app has not worked for days and will not allow me to sign in, download issues, read recent issues. No help is available from the New Yorker, and theres no indication of when it might work again.

Updated 7/2016: Conde Nast digital has broken all access to digital editions in the past week, and calls to customer service result in a prerecorded message letting you know that things are broken. Thats why I called folks. Customer service, then, is totally unresponsive by phone, by Twitter, or by the "live chat" on the web site that is not live at all. A great magazine, and one Id like to read. But no single iOS app has given me as much grief as this one over the years. A review from years ago: The crashiness of this app has reached a new pinnacle with its new version and the introduction of iOS 5. Crashes on startup. A lot. Almost never succeeds in actually downloading an entire issue of the New Yorker at once. Absolutely infuriating. Baffling given the high profile of the app.

When its working it only mostly works but that could be a function of Apple Though current outrage is definitely their fault